Terms & Conditions

 

 

Booking and Payment:

• A booking is confirmed upon receipt of a 25% advance payment.
• The remaining 75% of the total amount is to be paid 15 days before the scheduled event.
• Payments can be made through cash, bank transfer, or other agreed-upon methods.
• In the event of cancellation, the advance payment is non-refundable.

Menu Selection and Finalization:

• The client is required to submit the final menu selection at least 7 days prior to the event.
• Any changes or additions to the menu after the submission deadline may incur additional charges.
• Special dietary requirements or restrictions should be communicated in advance.

Minimum Guarantee:

• A minimum guarantee for the number of guests attending the event is required.
• If the actual number of guests is less than the guaranteed count, the minimum guarantee will still be charged.
• f the number of people increases at the event, you will be required to pay an additional amount per plate as per the predetermined rate.

Food Preparation and Service:

• The caterer will ensure hygienic food preparation and maintain quality standards.
• The caterer reserves the right to make reasonable substitutions in case of ingredient unavailability.
• Any specific requirements regarding the use of onions, garlic, or other ingredients should be communicated in advance.

Liability and Damages:

• The caterer will not be held responsible for any damage or loss of personal belongings or property during the event.
• The client is responsible for the conduct of their guests and any damages caused to the venue or catering equipment.

Licensing and Permits:

• The client is responsible for obtaining any necessary licenses or permits required for the service of alcoholic beverages.
• The caterer will comply with all relevant laws and regulations regarding the service of alcohol.

Dispute Resolution:

• In the event of any dispute, both parties agree to resolve it through negotiation and mutual agreement.
• If a resolution cannot be reached, the matter will be referred to arbitration in accordance with the laws of Delhi jurisdiction.

Force Majeure:

• The caterer shall not be liable for any failure or delay in the performance of their obligations due to circumstances beyond their control (force majeure).

Agreement:

• By booking the catering services, the client acknowledges and agrees to the terms and conditions outlined above.

Equipment and Set-Up:

• The caterer will provide the necessary serving equipment, cutlery, and crockery for the event.
• Any additional requirements, such as tables, chairs, or decorations, may be arranged at an extra cost.

Timing and Delays:

• The caterer will make every effort to arrive and set up at the agreed-upon time.
• The client should ensure that the venue is accessible and ready for setup.
• In the case of any delays or changes in the event schedule, the client should inform the caterer promptly.

Guest/Host Responsibilities:

• The client is responsible for providing accurate guest counts and communicating any changes in advance.
• The client will provide necessary facilities, including water, electricity, and sanitation, at the venue.

Menu Pricing and Taxes:

• The prices quoted for the catering services are exclusive of taxes unless otherwise stated.
• Any applicable taxes or additional charges will be communicated to the client and added to the final bill.

Confidentiality:

• The caterer agrees to maintain the confidentiality of any proprietary or sensitive information shared by the client.

Termination:

• Either party may terminate the catering agreement in case of a breach of contract or failure to meet obligations.
• Termination should be communicated in writing, stating the reasons and desired resolution.

Indemnity:

• The client agrees to indemnify and hold the caterer harmless from any claims, damages, or liabilities arising from the event.

Governing Law:

• The catering agreement is governed by the laws of the jurisdiction where the event takes place.
• Please note that these additional terms and conditions may be customized based on specific agreements and requirements between the caterer and the client.

Team Big Caters

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